New Covid-19 Arrival Procedures - Updated Monday 10th May 2021
Until further notice:
Viewing - As of Monday 10th May 2021 our saleroom will be open every day for viewing of specific Lot numbers between 10am and 5pm. No appointment is necessary.
* Upon arrival please use the main entrance on Essex Road
* Please give the details of the Lot numbers to a member of staff and they will direct you into the saleroom to where the lots are located.
* Please help our staff by keeping a 2m distance at all times and use the hand sanitizer before entering the saleroom and again before leaving.
* We respectfully request all clients visiting the saleroom to wear a face mask at all times.
We apologise in advance that for the time being our toilets are not available for client use.
Collections - All collections must be now made from our Front and side doors. Please come to reception on Essex Road and park in the loading bays outside our front doors. Large items can be removed via the side doors in St. Mary's Path and small items can be collected from reception.
Customers and or couriers collecting on behalf of buyers please contact us on 020 7359 5707 option 3 to agree a collection time. Upon arrival go to the back door and ring the bell and wait to be greeted. We ask for your patience whilst waiting as we can only manage one collection at a time.
Deliveries - All Deliveries are to be made via the back doors at the rear of the building and must be via a pre-arranged appointment with our customer services team - please call 0207 359 5707 (option 3).
Couriers delivering consignments on behalf of vendors please contact us on 020 7359 5707 (option 3) to arrange a delivery time. Upon arrival go to the back door and ring the bell and wait to be greeted. We ask for your patience whilst waiting as we can only manage one delivery at a time.
Couriers can approach the rear doors of the building accessed from St. Mary's Path off Gaskin Street and Rothery Street, ring the door bell on the metal clad doors and wait to be greeted.
Please do not enter the building unless requested to do so and we ask that you wait patiently whilst we handle each delivery at a time. Please ensure you wear a mask and gloves and keep 2m distance at all times.
Thank you for your appreciation and consideration in supporting our Covid-19 procedures and helping to safeguard yours and our staffs health and safety.